Terms & Conditions

Last Updated: June 21, 2026.

Introduction and Agreement

Welcome to Bezy Casino (bezycasino-uk.com). These Terms and Conditions constitute a legally binding agreement between you and Bezy Casino. By registering an account, accessing our services, or participating in any games, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, our Privacy Policy, and our Bonus Terms.

Bezy Casino is operated in accordance with the Gambling Act 2005 and is licensed and regulated in the United Kingdom by the UK Gambling Commission (UKGC). If you do not agree to these terms, you must not use our services.

Eligibility and Account Registration

To register and play at Bezy Casino, you must meet the following eligibility requirements:

  • Age Restriction: You must be at least 18 years of age. It is a criminal offence for anyone under the age of 18 to gamble in the UK. We carry out age verification checks and may suspend your account until satisfactory proof of age is provided.
  • Location: You must be a resident of the United Kingdom. We reserve the right to restrict access to users from specific jurisdictions if required by law.
  • Account Ownership: You may only open one account. Multiple accounts registered by the same individual will be closed, and any winnings or bonuses obtained through such accounts may be voided.
  • Personal Details: You must provide accurate and truthful information during registration. You are responsible for keeping your login credentials secure. Any activity carried out via your account is your responsibility.

Account Verification (Know Your Customer - KYC)

In compliance with the UKGC’s anti-money laundering (AML) and social responsibility requirements, we are legally mandated to verify your identity, age, and address.

  • Verification Process: We may request documentation including, but not limited to, a valid passport, driving licence, or utility bill.
  • Source of Funds (SoF): We reserve the right to perform enhanced due diligence and request information regarding your source of funds or source of wealth to ensure you are playing within your financial means and to prevent money laundering. Failure to provide requested information may lead to the suspension or permanent closure of your account.

Deposits and Withdrawals

  • Payment Methods: We accept major debit cards and approved e-wallet services. In accordance with UK law, credit cards are strictly prohibited for gambling transactions.
  • Withdrawals: You may withdraw your funds at any time, provided all wagering requirements (where applicable) have been met and your account has been fully verified.
  • Processing: We aim to process withdrawal requests promptly. However, delays may occur due to security checks or banking processing times. We do not charge fees for standard withdrawals, but your bank or payment provider may impose their own charges.
  • Segregated Funds: In line with UKGC requirements, your funds are held in a separate account from our operating funds, ensuring they remain protected.

Bonuses and Promotions

All bonuses at Bezy Casino are subject to specific promotional terms.

  • Wagering Requirements: In accordance with the latest UKGC regulatory standards, wagering requirements for casino bonuses are capped at a maximum of 10x.
  • Bonus Usage: Bonuses are intended for recreational play. We reserve the right to remove bonuses or winnings if we suspect "bonus abuse," such as irregular betting patterns or attempts to exploit promotional mechanics.
  • Product Separation: We do not offer combined sports and casino bonuses. Bonuses are specific to the product category for which they were issued.
  • Transparency: Significant terms, including expiry dates, game eligibility, and maximum win caps, will be clearly stated alongside every promotion.

Responsible Gambling

Bezy Casino is committed to promoting a safe and responsible gaming environment.

  • Tools for Control: We provide tools to help you manage your gambling, including: Deposit Limits: Set daily, weekly, or monthly limits on your spending. Reality Checks: On-screen reminders of your session duration and net spend. Time-Outs: Take a temporary break from our platform.
  • Self-Exclusion: If you feel your gambling is becoming a problem, we offer a robust self-exclusion service. We are fully integrated with GAMSTOP, ensuring that your request to self-exclude is effective across all UK-licensed operators.
  • Support: If you require assistance, contact our support team at [email protected] or seek help from independent organisations such as GamCare or BeGambleAware.

Anti-Money Laundering (AML) and Fraud

We maintain a zero-tolerance policy towards fraud and money laundering.

  • Monitoring: We monitor all transactions for suspicious activity. Any attempt to use the platform for illicit purposes will be reported to the relevant authorities, including the National Crime Agency (NCA) where necessary.
  • Account Closure: We reserve the right to suspend or close any account that is flagged for suspicious activity or breaches our security protocols.

Intellectual Property and Fair Play

  • Game Integrity: All games on our platform are provided by licensed third-party developers. Results are determined by certified Random Number Generators (RNG).
  • Prohibited Software: The use of AI, bots, or software designed to manipulate game outcomes or provide an unfair advantage is strictly prohibited. Any use of such tools will result in immediate account termination.
  • Content: All trademarks, logos, and content on bezycasino-uk.com are the property of Bezy Casino. You may not copy or redistribute any part of our website without express written consent.

Liability

To the extent permitted by law, Bezy Casino shall not be held liable for any loss, damage, or expense arising from your use of our services, including failures in internet connectivity, device malfunctions, or data breaches caused by third-party unauthorised access. We are not responsible for the content of any external websites.

Dispute Resolution

We aim to provide a fair and transparent service. If you are dissatisfied with your experience, please follow our internal complaints procedure:

  1. Direct Contact: Send an email to [email protected] detailing your complaint.
  2. Internal Review: We will acknowledge your complaint within 24 hours and aim to provide a full resolution within 8 weeks.
  3. Alternative Dispute Resolution (ADR): If you are unsatisfied with our final decision, you have the right to escalate your complaint to an independent ADR service. The ADR service’s decision will be considered final in the context of the dispute, without prejudice to your right to seek legal redress through the courts.

Amendments

We reserve the right to update these Terms and Conditions at any time. We will notify you of any material changes via email or an on-site banner. Continued use of the website following such changes constitutes your acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.