Privacy Policy

Effective Date: June 21, 2026.

At Bezy Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the data you provide to us when using our services on bezycasino-uk.com. As we operate within the United Kingdom, we adhere strictly to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Data Controller Information

For the purposes of applicable data protection laws, Bezy Casino is the data controller. If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact our dedicated support team at:

Email: [email protected].

Information We Collect

To provide you with a secure and personalized gaming experience, we collect specific information, categorized as follows:

  • Registration and Profile Data: Information provided during account creation, including your full name, date of birth, residential address, email address, and telephone number.
  • Verification Data: To comply with anti-money laundering (AML) and "Know Your Customer" (KYC) requirements mandated by the United Kingdom Gambling Commission (UKGC), we may require copies of government-issued identification, utility bills, or bank statements to verify your identity and age.
  • Technical and Usage Data: Information regarding your device, IP address, operating system, browser type, and details of your interactions with our website, including game history, time spent on the platform, and betting behavior.
  • Payment Information: Details related to your deposits and withdrawals. This includes information necessary to process transactions through supported payment methods such as Visa, Mastercard, Debit cards, PayPal, and bank transfers. We do not store full payment card details on our servers; these are handled by secure, PCI-DSS compliant payment gateways.
  • Communication Data: Records of your correspondence with our customer support team via email, live chat, or other support channels.

Lawful Basis for Processing

We process your personal information only when we have a legal basis to do so, which includes:

  • Contractual Necessity: Processing is required to perform our contractual obligations, such as creating your account, managing your bets, and processing financial transactions.
  • Legal Obligation: We are required to process data to comply with our regulatory obligations, including UKGC licensing requirements, anti-money laundering laws, and taxation regulations.
  • Legitimate Interests: We may process data for security purposes, fraud prevention, service optimization, and to provide you with relevant information about our services.
  • Consent: Where we provide marketing communications, we do so based on your explicit consent, which you can withdraw at any time.

How We Use Your Information

We use the collected data to:

  1. Manage your account and facilitate your access to our gaming services.
  2. Process deposits and withdrawals securely.
  3. Perform mandatory identity and age verification checks to ensure compliance with legal requirements.
  4. Monitor gaming activity to detect and prevent fraud, money laundering, and other illegal activities.
  5. Provide customer support and resolve technical or account-related issues.
  6. Promote responsible gambling tools and resources.
  7. Improve our website functionality and user experience through internal analysis.

Data Sharing and Disclosure

We respect the confidentiality of your information and do not sell your personal data to third parties. We may disclose your data to the following categories of recipients only when necessary:

  • Service Providers: Third parties who perform functions on our behalf, such as payment processors, identity verification services, cloud hosting providers, and customer support software providers. These parties are contractually obligated to protect your data.
  • Regulatory Authorities: We may be required to share information with the UK Gambling Commission, law enforcement agencies, or other relevant authorities to comply with legal processes or regulatory investigations.
  • Financial Institutions: To facilitate and audit financial transactions.
  • Legal Obligations: To comply with a subpoena, court order, or other legal request.

International Data Transfers

As a UK-based operator, your data is primarily stored and processed within the United Kingdom or the European Economic Area (EEA). If we ever need to transfer your personal data to a location outside of these jurisdictions, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO), to ensure your data maintains the same level of protection as it receives under the UK GDPR.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Generally, we retain account information for the duration of your account status and for a period of seven years following account closure to comply with UK financial and gambling regulations.

Your Data Protection Rights

Under the UK GDPR, you possess several rights regarding your personal information:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct inaccurate or incomplete data.
  • Right to Erasure: In certain circumstances, you have the right to ask us to delete your personal data.
  • Right to Restrict Processing: You may request that we limit the processing of your data under specific conditions.
  • Right to Data Portability: You have the right to request that your data be transferred to another service provider in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact our support team at [email protected].

Security of Your Information

We employ advanced security technologies to protect your data, including Secure Socket Layer (SSL) encryption, firewalls, and strict access controls. Our staff and contractors are trained in data protection protocols. While we strive to protect your data, no method of transmission over the internet is 100% secure; therefore, we cannot guarantee the absolute security of information provided online.

Responsible Gambling

We are dedicated to responsible gambling. As part of our commitment, we may process your data to monitor for signs of problem gambling. If you are concerned about your gaming habits, we encourage you to use our built-in responsible gambling tools, such as deposit limits, self-exclusion, and time-outs. We also recommend seeking professional advice from organizations like GamCare or BeGambleAware, which offer support and confidential helplines for residents of the UK.

Marketing Communications

If you have opted-in to receive marketing communications, we may send you information about promotions, bonuses, and new services via email or SMS. You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails or by updating your account preferences.

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device that help us understand how you navigate our site, remember your preferences, and facilitate login sessions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use all features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated version on our website. Continued use of our services following such updates constitutes your acceptance of the revised policy.

Complaints

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom. We encourage you to first contact us at [email protected] so we have the opportunity to address your concerns directly.